Have a question? You can find the answers to the most common questions we get asked by our customers. If your question is not answered below (and even if it is but you need further clarification) please don’t hesitate to get in touch with us.
We process all orders received before 1 PM shipped out the same day. We ship from our warehouses and depending on our inventory, we ship from the closest location to you. Orders not shipped same day will be shipped the following day. We will contact you if for some reason there are any delays. We ship week days, Monday-Friday. We do not ship on Saturday or Sunday or on any USPS Holidays. Orders received after 1PM Friday – Sunday will ship on the following Monday, assuming Monday is not a Holiday.
Please Note: tracking numbers are not active until the shipping provider scans the package. This may be as late as 7 or 8 PM.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Pet Supplies Unlimited offers you FREE shipping within USA with USPS.com When your order reaches $100 or more.
After your order has been processed and shipped, you can expect your parcel to arrive in the next 3-7 days for USA.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
Shipping for any items over 1 lb are shipped via 3-7 days shipping and smaller accessories are shipped via a USPS 1st class. We ship via Fedex, UPS and USPS. Packages generally arrive within this time frame, but we are not responsible for carrier delays. If you paid extra for shipping we will issue you a shipping refund if your package does not arrive during the guaranteed time frame.
EXCEPTIONS TO OUR DELIVERY TIME:
We do our best to ship products ASAP! Some exceptions may be:
- Inclement weather conditions –Pet Supplies Unlimited will not hold liability or refund the shipping charges due to weather delay.
- If the delivery of your package is postponed or delayed beyond the control of Pet Supplies Unlimited or FedEx/USPS/UPS shipping due to re-routing of delivery based on mechanical or technical difficulties, Pet Supplies Unlimited will not hold liability or refund the shipping charges.
* All shipping fees are in USD.
Currently we only ship to the USA and CANADA. Unfortunately we do not ship directly to any other countries at this time due to the nature of our Items.
Some products can not be shipped to Alaska,Hawaii and Canada directly due to the high shipping rates.
We recommend the forwarding services of MyUs.com. They provide you with your own USA address where you can ship our products to. Once delivered, you can forward them to over 225 countries directly from your MyUs.com account. Its simple and easy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please learn more in our Returns/Refunds Policy